After paying a massive amount of money, one anticipates that there would be no problem with an iPhone or iPad. However, this is often retorted by some commonly occurring problems. One commonly occurring problem that Apple users might experience is iTunes could not connect to the iPhone because an invalid response was received from the device.
Dec 24, 2017 2. Update to Fix iTunes Could Not Connect to the iPhone Problem. If the updated iOS failed to solve your problem, updating the iTunes app might work for you. Follow these steps in order to update the app and eventually resolve the issue: Step-1: Launch iTunes in your iPhone. Go to Help and then to Check for Updates. I get the same result regardless of how I am connected to the internet so not an external firewall issue. The itunes version that I reloaded is 10.6.3.25 and is compatable with Windows 7 64 bit. When I open itunes it tries to access their server and never connects only saying ' Accessing itunes store'. May 04, 2010 iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again. If you are able to access the web, but you are unable to access the iTunes Store, see the troubleshooting steps below.
In this article, I will explain how to fix iTunes Could Not Connect to the iPhone error in a very simple manner. This problem is related to iTunes so we will also take a quick look at the needed information related to it.
Contents
- 1 iTunes Could Not Connect to the iPhone Because An Invalid Response Was Received From The Device
- 2 How to Fix iTunes Could Not Connect to the iPhone
iTunes Could Not Connect to the iPhone Because An Invalid Response Was Received From The Device
This problem commonly occurred in iPhone 6/7/8/X or iPad but it may also appear in the older versions too. However, the older or, the obsolete versions of iPhone are often protected against this error but I would suggest that you upgrade soon. Though that is another debate. Let’s come back to our topic for now which is iTunes sync issue after updating to new iOS 10, 11, 11.1 or 11.2 which has a error message reading “iTunes could not connect to the iPhone because an invalid response was received from the device.” as shown in the above image. This problem occurs when you try to connect your iPhone to your PC to sync data. It may occur on both Mac and Windows systems. In Windows PC, it looks like this:
Cause for this iTunes Issue
There are several causes that lead to this iTune’s syncing issue. The most common and major ones are:
- Outdated iOS version.
- Outdate version of iTunes.
- Problematic USB cable or port.
- Incorrectly configured settings.
- Virus, spyware or malware.
- A third-party app or software like antivirus, etc.
However, you don’t need to worry about the reason as I will provide you solutions that will fix the problem regardless of the cause.
How to Fix iTunes Could Not Connect to the iPhone
You learnt about a number of reasons as of why the iTunes’ syncing issue may occur. Likewise, there are a number of solutions available too. You don’t need to apply them all, just try them one by one until one resolves your issue.
If you wish and has a message coming from your instinct, you can try any method selectively too. No great knowledge is required, just follow the step-wise guide below every method and it will solve your problem. Before using any of the solutions, restart your iPhone and PC and then check if the issue still appears.
1. Update iPhone OS
Updates are provided in order to improvise the overall functioning and security of the device. However, we have of a habit of ignoring them most of the times. Updating iOS to the latest version is the easiest way to solve this and other certain issues. If your iPhone is already updated to the latest iOS version, you can skip this method. If not, follow these steps:
Step-1: Open your iPhone and go to Settings. Now go to General and then go to Software Update.
Step-2: Now tap on Download and Install. If it asks your password, enter it.
Step-3: Finally, tap on Agree and then the downloading will start. Wait patiently till the process is complete and then check if you have solved the problem.
Done. This might have solved your problem. However if the problem still persists, scroll down to try the next method.
2. Update to Fix iTunes Could Not Connect to the iPhone Problem
If the updated iOS failed to solve your problem, updating the iTunes app might work for you. Follow these steps in order to update the app and eventually resolve the issue:
Step-1: Launch iTunes in your iPhone. Go to Help and then to Check for Updates.
Step-2: If an update is available for iTunes, follow the instructions appearing on your screen to update the app. Albeit if your app cannot be updated anymore, uninstall it and then re-install.
Step-3:Check if you have solved the problem.
Done. This might have gained you relief. Although if the problem is still there, move to the next method.
3. Fix Itunes Error by Resetting Network Settings
Sometimes incorrectly configured settings cause certain issues. This method works on the principal of resetting the iPhone Network Settings to default. This the simplest and most accurate method. Follow these steps in order to reset Network Settings:
Step-1: Open your phone and go to Settings. Now go to General and then to Reset.
Step-2: Tap on Reset Network Settings.
Step-3:Check if there is any problem when syncing data from iPhone to PC.
Done. This way you have solved the problem just by resetting Network Settings. If you are still experiencing an issue, move further down to the next method.
4. Check Other Things
Step-1: Try some another USB cable and also use another USB port.
Step-2: Check if your iPhone is unlocked or locked. If it is, unlock it using Face ID or password.
Step-3: You can also reset Lockdown folders but I would NOT suggest you do so as it may harm your data.
Step-4: Check if the Date and Time Settings are set to Automatic. If they aren’t, change them to Automatic.
Step-5: You can also disable the antivirus program installed in your computer as sometimes it is the one creating conflict. Though I would NOT suggest you to do so as it puts your computer at risk.
Done. These may solve your issue in some cases. If you have solved the problem is, have fun. If it isn’t, scroll down and try the ultimate method.
5. Update Drivers
This is the ultimate and best method in order to fix the device not recognized issue. I will explain you how to update Apple Mobile Device USB driver. Follow these steps to learn how to:
Step-1:Disconnect your iPhone from the computer and then reconnect it. If iTunes opens, close it.
Step-2: Press the Windows + R key to trigger Run dialog box. Type %ProgramFiles%Common FilesAppleMobile Device SupportDrivers in it and hit Enter.
Step-3: Now just right click on the file usbaapl64.inforusbaapl.inf and then click on Install. You will see other files starting with the same name too but remember to only click on the file ending with .inf .
Step-4:Disconnect your device from the computer and then restart your PC. Now reconnect your device to the computer and open iTunes.
Step-5: Now check if you have solved the problem. If it is, you can stop scrolling. However if the problem is still there, scroll down to Step-6 and Step-7 and perform them.
Step-6: Press the Windows + R key to access Run dialog box. Type devmgmt.msc in it and hit Enter.
Step-7: In the Device Manager, locate and expand the Universal Serial Bus controllers section and then select the Apple Mobile Device USB driver.
Conclusion
These were the tried and best available methods to solve the “iTunes could not connect to the iPhone because an invalid response was received form the device” problem. If any of them worked out for you, you can freely sync data between your iPhone and your PC. You can also go through the official Apple Support Thread related to this problem. Hope I helped you to solve the problem. For any queries regarding the topic, comment down in the comments section below. Have a nice day, Folks!
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iTunes recognizing iPhone, iPad or iPod is the basic step for iPhone, iPad or iPod further operations, such as iTunes backup, sync, recovery, transferring, etc. For Apple users, you may usually be troubled with iPhone, iPad or iPod not recognized by iTunes after you have connected your device to Windows PC including Windows 7, 8, 8.1 and 10 or Mac including Mac Pro, iMac, and latest iMac Pro, then how to fix this problem for smoothly proceeding further iPhone backup or data transfer ?
As there are many reasons can cause iTunes cannot detect iPhone, iPad or iPod, for instance, the USB cable is damaged, USB drive is not installed correctly or some other hardware problems. Here, we list all the possible solutions that may work.
| Workable Solutions | Step-by-step Troubleshooting |
|---|---|
| Part 1. Basic Solutions | Restart the iDevice; Install the latest iTunes...Full steps |
| Part 2. For Mac Users | Press the 'Option' key and click the Apple menu...Full steps |
| Part 3. For PC Users | Unplug the iDevice from the computer...Full steps |
| Part 4. Transfer Data Without iTunes | Connect the iPhone/iPad to the computer...Full steps |
Basic Solutions for iTunes Cannot Recognize iPhone, iPad, or iPod
1. Restart your iPhone, iPad, iPod, Windows PC or Mac.
2. Ensure software on your Windows PC or Mac is up to date.
3. Make sure you have installed the latest iTunes version to avoid common iTunes errors.
4. Check the USB cable is damaged or not.
5. Use an original Apple USB cable, if it can't work, change to a different Apple USB cable.
6. After you have connected your iDevice with Windows PC or Mac, it will be a Trust This Computer alert, unlock your screen, and tap the Trust.
7. Make sure all other USB accessories not connected except for your iDevice.
8. If iPhone, iPad or iPod not recognized in one USB port, try the rest.
9. Try to connect your iDevice to another computer.
If all of above methods still cannot fix iTunes not recognizing iPhone problem, continue to refer to tips below.
iPhone, iPad, or iPod Not Recognized by iTunes for Mac Users
1. Press the Option key>click Apple menu>choose System Information or System Report.
2. Select USB cable in the list on the left.
3. Some third-party security software may prevent iTunes from accessing Apple data or device. Therefore, if you see your iPhone, iPad or iPod under USB Device Tree, please disable the security software.
iPhone, iPad, or iPod Not Recognized by iTunes for Windows PC Users
When your iDevice is not showing up in iTunes, it could be something wrong with Apple Mobile Device USB Driver, you can following listed steps to reinstall it.
1. Unplug your iDevice from the computer.
Itunes Could Not Contact The Ipod Software Update Server Mac Without
2. Reconnect your device, if iTunes opens, close it.
3. Hold down the Windows and R key to open the Run Command.
4. Copy %ProgramFiles%Common FilesAppleMobile Device SupportDrivers to the Run window, click OK.
5. Right-click on the file usbaapl64.inf or usbaapl.inf, click install.
6. Disconnect your iDevice from your PC and restart your computer.
Itunes Could Not Contact The Ipod Software Update Server
7. Re-plug your iPhone, iPad or iPod, and open iTunes.
Itunes Could Not Contact The Ipod Software Update Server Mac Os X
How to transfer iPhone data to computer for free
Itunes Could Not Contact The Ipod Software Update Server Mac Free
After successfully solving the iPhone, iPad or iPod cannot be recognized by iTunes, you are able to do more operations on iPhone or iPad, including backing up iPhone/iPad data and transferring iPhone/iPad content to Windows PC for better viewing or data protection.
Here is the easy and free iPhone data transfer software for your – EaseUS MobiMover for certain or whole iPhone/iPad data transfer with only one click. Start to experience this excellent iPhone transfer tool Now.
Itunes Could Not Contact The Ipad Software Update Server
Step 1. Connect your iPhone to your computer running Windows or Mac OS systems with a USB cable. Start EaseUS MobiMover and navigate to 'Phone to PC'. Move your mouse to the right pane and continue with 'Next'.
Step 2. MobiMover will load all the supported files on your iPhone here. You can export one or multiple data types flexibly. The compatible data types are photos, videos, movies, music, playlist, ringtones, books, contacts, messages, notes, voice memos, and more. you can customize the destination for exported iPhone data. If you don't do any change, MobiMover will save the data to a desktop folder named as Exported by MobiMover. Click 'Transfer' to copy iPhone files to the computer at a fast speed
Itunes Could Not Contact The Ipod Software Update Server Macbook Pro
Step 3. When the transferring finished, you can view, edit, keep or delete the content as you like.
Additionally, you can freely choose one or more categories instead of the whole data, like just copy photos from iPhone to PC.